PRIVACY POLICY — ENGLISH
Last updated: May 9, 2026
At The Letter Station LLC, operating under the brand name The Letter Station, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, place an order, personalize a product, contact us, or interact with our services.
This Privacy Policy explains what information we collect, how we use it, who we may share it with, and what choices you have regarding your personal information.
This policy applies to our website, https://theletterstation.us, as well as purchases, forms, communications, and services related to our online and in-person store.
The Letter Station is based in Miami, Florida, United States, and sells personalized products in person and online within the United States.
This Privacy Policy is provided as a general informational document and does not constitute legal advice. We recommend that it be reviewed by the client, a legal advisor, or the appropriate professional before final publication.
- Introduction
The Letter Station is a personalized accessories store offering products such as wallets, MagSafe wallets, card holders, passport covers, keychains, and other leather or vegan leather items customized with initials, names, letters, or designs.
By using our website, placing an order, submitting a form, contacting us through WhatsApp, or providing information for product personalization, you agree to the practices described in this Privacy Policy.
If you do not agree with this policy, we recommend that you do not use our website or provide personal information through our digital channels.
- Information We Collect
We may collect different types of personal and technical information when you interact with our website, online store, or contact channels.
This information may include:
Full name.
Email address.
Phone number.
Shipping address.
Billing address.
Order information.
Product personalization details.
Initials, names, letters, or customer notes.
Messages submitted through contact forms.
Communications sent through WhatsApp.
Payment information processed by third-party providers.
IP address.
Device, browser, and operating system information.
Website browsing data.
Cookies and similar technologies.
Analytics, advertising, and website performance data.
We do not intentionally collect personal information that is not necessary to process orders, improve the user experience, respond to inquiries, personalize products, or comply with business and legal obligations.
- Information You Provide Directly
We collect information that you voluntarily provide when you:
Place an order through our online store.
Add products to your cart.
Complete the checkout process.
Enter personalization details.
Submit special notes or instructions for an order.
Contact us through the contact form.
Contact us through WhatsApp, email, social media, or other channels.
Subscribe to our newsletter or email marketing list.
Participate in promotions, campaigns, or commercial communications.
The information provided may be necessary to process your order, prepare personalized products, coordinate shipping, manage in-store pickup, respond to questions, or provide customer support.
Currently, customers will purchase as guests and will not be required to create a user account to place an order.
- Information Collected Automatically
When you visit our website, we may automatically collect certain information through cookies, analytics tools, server logs, and similar technologies.
This information may include:
IP address.
Browser type.
Device type.
Operating system.
Pages visited.
Time spent on the website.
Products viewed.
Interactions with buttons, forms, or cart features.
Traffic source, such as search engines, social media, or ads.
Approximate location based on technical data.
Information about website errors, performance, or security.
This information helps us understand how users interact with our website, improve the shopping experience, measure advertising campaigns, protect the site, and optimize our services.
- Cookies and Similar Technologies
Our website uses cookies, pixels, tags, scripts, and similar technologies to improve navigation, remember preferences, enable cart functionality, analyze traffic, and measure the effectiveness of advertising campaigns.
Cookies may be used to:
Keep products in the cart.
Remember user preferences.
Facilitate the checkout process.
Analyze visits and website behavior.
Improve website speed, security, and performance.
Measure advertising conversions.
Display personalized or relevant ads, where applicable.
We may use first-party and third-party cookies, including tools such as Google Analytics, Meta Pixel / Facebook Pixel, Google Ads, TikTok Pixel, Mailchimp, WooCommerce, WordPress, and other related services.
The cookie management tool used on the website is CookieYes.
You may configure your browser to reject or delete cookies. However, some website features, such as the cart, checkout, or certain preferences, may not work properly if cookies are disabled.
- How We Use Information
We use the information we collect for purposes related to operating our business, selling personalized products, and improving the user experience.
We may use your information to:
Process and manage orders.
Personalize products according to customer instructions.
Confirm payments and transactions.
Coordinate shipping.
Coordinate in-store pickup in Miami.
Send purchase confirmations.
Send updates about order status.
Respond to inquiries or support requests.
Manage returns, exchanges, or order issues, where applicable.
Improve our products, services, and website.
Analyze online store performance.
Prevent fraud, abuse, or unauthorized activity.
Comply with legal, tax, or accounting obligations.
Send promotional communications, if the user has provided consent or where permitted by law.
Measure marketing and digital advertising campaigns.
We do not use personal information for purposes that are incompatible with those described in this policy without providing additional notice or requesting consent where required.
- Product Personalization
The Letter Station offers personalized products with initials, names, letters, colors, notes, or instructions provided by the customer.
To complete these orders, we may collect and process the information needed to create, review, produce, or deliver the personalized product.
This may include:
Selected initials or letters.
Requested names or words.
Design notes or special instructions.
Color, material, or style preferences.
Information related to approvals or order revisions, where applicable.
Currently, the website will not allow users to directly upload images or logos for personalization.
The customer is responsible for ensuring that any information, name, word, logo, trademark, or design requested for personalization does not infringe the rights of third parties.
We may reject or cancel personalization requests that, in our judgment, include illegal, offensive, discriminatory, infringing, or otherwise inappropriate content, or content that violates our business policies.
Personalization details may be retained for as long as necessary to process the order, respond to later requests, resolve issues, or comply with business and legal obligations.
- Payments and Transaction Processing
Payments made through our website are processed by Square or other payment providers that may be enabled in the future.
The Letter Station does not directly store full credit card or debit card information on its own servers. Payment information is processed by third-party providers that apply their own security measures, terms, and privacy policies.
We may receive limited transaction-related information, such as:
Buyer name.
Payment amount.
Transaction status.
Payment method used.
Purchase date.
Transaction identifier.
Information needed to confirm or manage the order.
The use of external payment platforms is subject to the privacy policies and terms of those providers.
- Shipping and Order Fulfillment
To deliver physical products, we may share certain order information with shipping, logistics, or fulfillment providers.
This information may include:
Recipient name.
Shipping address.
Phone number, if needed for delivery.
Email address, if needed for shipping notifications.
Order information.
Tracking number.
Special delivery instructions, where applicable.
The shipping services we may use include USPS, UPS, FedEx, and DHL.
These providers may use the information only to process, transport, deliver, or manage the order.
For in-store pickup, we may use order information to verify the purchase, coordinate pickup, and confirm the identity of the customer or authorized person.
- Marketing, Newsletters, and Promotional Communications
If you subscribe to our newsletter, agree to receive promotional communications, or place an order, we may send you emails, messages, or communications related to our products, promotions, news, launches, or special campaigns.
These communications may include:
Promotions and discounts.
New products.
Seasonal campaigns.
Product recommendations.
Cart reminders, where applicable.
Information about personalized products.
Brand updates.
We may use Mailchimp to manage newsletters, email marketing, or promotional communications.
You may unsubscribe from promotional communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
Even if you unsubscribe from promotional communications, we may still send transactional messages related to purchases, orders, payments, shipping, support, or administrative matters.
- Analytics and Digital Advertising
We may use analytics and digital advertising tools to understand how users interact with our website, measure campaign performance, improve the shopping experience, and show relevant ads.
The tools we may use include:
Google Analytics.
Google Search Console.
WooCommerce Analytics.
Meta Pixel / Facebook Pixel.
Google Ads.
TikTok Pixel.
These technologies may collect information such as pages visited, products viewed, purchases made, ad interactions, IP address, device, browser, and browsing behavior.
Some of these tools may use cookies, pixels, or other identifiers to measure conversions or create advertising audiences.
You can manage your cookie preferences through CookieYes, if available on the website, or through your browser settings.
- Who We Share Information With
We may share personal information with third parties only when necessary to operate our business, provide our services, process orders, comply with legal obligations, or improve the user experience.
We may share information with:
Hosting and website maintenance providers.
WordPress, WooCommerce, and related plugins.
Square.
USPS, UPS, FedEx, and DHL.
Mailchimp.
Google Analytics.
Google Search Console.
WooCommerce Analytics.
Meta Pixel / Facebook Pixel.
Google Ads.
TikTok Pixel.
CookieYes.
WhatsApp Business.
Form plugins.
Cookie plugins.
Customer service or communication tools.
Professional, accounting, or legal advisors, where applicable.
Authorities or government entities when required by law.
We do not sell personal information in the traditional sense of selling personal data in exchange for money. However, some U.S. state privacy laws may define “sale” or “sharing” broadly, especially in connection with targeted advertising or third-party cookies.
- Third-Party Services
Our website may integrate third-party services that process information according to their own privacy policies and terms of use.
The third-party services we may use include:
WordPress.
WooCommerce.
Square.
Google Analytics.
Google Search Console.
WooCommerce Analytics.
Meta Pixel / Facebook Pixel.
Google Ads.
TikTok Pixel.
Mailchimp.
WhatsApp Business.
USPS.
UPS.
FedEx.
DHL.
CookieYes.
Form plugins.
Cookie plugins.
Web hosting.
We recommend reviewing the privacy policies of these third parties to understand how they collect, process, and protect information.
The Letter Station does not fully control the privacy practices of external services, although we aim to use recognized providers suitable for operating an online store.
- Data Retention
We retain personal information for as long as necessary to complete the order and comply with legal obligations.
We may also retain information for as long as necessary to:
Process and complete orders.
Manage personalized products.
Respond to inquiries or claims.
Comply with tax, accounting, or legal obligations.
Prevent fraud or abuse.
Resolve disputes.
Maintain business records.
Improve our services and operations.
When information is no longer needed, we may delete it, anonymize it, or retain it only as permitted by law.
- Information Security
We implement reasonable technical, administrative, and organizational security measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include:
Use of secure payment platforms.
SSL certificate on the website.
Access controls for administrative accounts.
Updates to plugins, themes, and tools.
Security measures for WordPress and WooCommerce.
Restricted access to sensitive information.
Use of third-party providers with appropriate security practices.
Despite our efforts, no method of internet transmission or electronic storage can guarantee absolute security. Therefore, we cannot promise that information will be completely free from risk.
Users are also responsible for protecting their own information, avoiding unnecessary sharing of sensitive data, and using secure devices when shopping online.
- User Rights
Depending on your place of residence and applicable laws, you may have certain rights regarding your personal information.
These rights may include:
Requesting access to the personal information we hold about you.
Requesting correction of inaccurate or incomplete information.
Requesting deletion of certain personal information.
Requesting information about how we use or share your data.
Withdrawing consent for promotional communications.
Unsubscribing from newsletters or email marketing campaigns.
Objecting to certain uses of your information.
Requesting limitations on the use of certain data, where applicable.
To exercise your rights, you may contact us at:
Email: hello@theletterstation.us
Phone / WhatsApp: +1 (202) 769-7577
Location: Miami, Florida, United States
We may request additional information to verify your identity before responding to a request related to personal data.
- Privacy Rights for Residents of Certain U.S. States, Where Applicable
Some U.S. state privacy laws provide specific rights to residents of certain states.
These rights may include, where applicable:
The right to know what personal information is collected.
The right to access personal information.
The right to correct inaccurate information.
The right to request deletion of personal information.
The right to obtain a portable copy of certain data.
The right to opt out of the sale or sharing of personal information.
The right to opt out of targeted advertising.
The right to limit certain uses of sensitive information, where applicable.
The right not to be discriminated against for exercising privacy rights.
Based on the information currently available for The Letter Station LLC, these specific state privacy laws do not currently apply to the business. However, this may change if operations, user volume, commercial reach, digital advertising practices, or applicable legal requirements change.
If you wish to make a privacy-related request, you may contact us at:
Email: hello@theletterstation.us
You may include “Privacy Request” in the subject line.
- Children’s Privacy
Our website and services are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13. If we believe that we have collected information from a child without appropriate consent from a parent or legal guardian, we will take reasonable steps to delete that information.
If you are a parent or guardian and believe that a child has provided us with personal information, you may contact us at:
Email: hello@theletterstation.us
Our personalized products may be purchased by adults for children, but the purchase must be made by a person legally capable of entering into a transaction.
- Information Transfers
The Letter Station LLC operates from the United States. If you access the website from outside the United States, you understand that your information may be processed, stored, or transferred to the United States or other countries where our service providers operate.
Privacy and data protection laws in these countries may differ from those in your place of residence.
By using our website or providing personal information, you agree that your information may be processed in the United States and by third-party providers necessary to operate our online store.
- External Links
Our website may contain links to external websites, social media platforms, payment platforms, shipping services, WhatsApp, Instagram, Facebook, or other third-party sites.
We are not responsible for the privacy practices, content, terms, or policies of those external sites.
We recommend reviewing the privacy policies of any external website or platform before providing personal information.
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, tools, services, legal requirements, or website functionality.
When changes are made, we will update the “Last updated” date at the top of this policy.
Continued use of the website after changes are posted means that you accept the updated version of the Privacy Policy.
We recommend reviewing this page periodically.
- Contact
If you have questions about this Privacy Policy, how we handle your personal information, or if you wish to exercise any privacy rights, you may contact us through the following channels:
The Letter Station LLC
Brand name: The Letter Station
Website: https://theletterstation.us
Location: Miami, Florida, United States
Email: hello@theletterstation.us
Phone / WhatsApp: +1 (202) 769-7577
You may also contact us through the contact form available on our website or through our official communication channels.
